Quality and Policy
Copyright & Data Protection Policy
Cambridge Training College, Britain (ctcbritain) fully complies with all rules of data protection as stipulated in the Data Protection Act 1998. When candidate information is stored it is used for the following reasons: For correspondences and communication: In order for ctcbritain staff to effectively and efficiently communicate with our students, it is important for us to have key information of theirs in our records. Such information includes candidate name, age, profession and exam results. For creating certification and generating other related qualifications for successful candidates. Key information is needed for the certification process including full name, course details and exam results. Storage We store details of candidates on portals which are protected by passwords which only the system administrators are aware of. In this way the information stored is completely inaccessible to the general public or other agents. Requests for information Keeping in line with the Data Protection Act 1998, any candidates can request information from ctcbritain but must allow for up to one month for a reply. Formal requests should be made to info@ctcbritain.com. The Data Protection Act controls how personal information is used by organisations, businesses or the government. Everyone responsible for using data has to follow strict rules called ‘data protection principles’. They must make sure the information is: · used fairly and lawfully · used for limited, specifically stated purposes · used in a way that is adequate, relevant and not excessive · accurate · kept for no longer than is absolutely necessary · handled according to people’s data protection rights · kept safe and secure · not transferred outside the European Economic Area without adequate protection There is stronger legal protection for more sensitive information, such as: · ethnic background · political opinions · religious beliefs · health · sexual health ·
and criminal records
Appeals & Complaints Procedure:
If any of our CTC students, candidates and trainees have any issues with any of our services, please let a member of staff know so we can resolve the problem as quickly as possible, please right in details the nature of your complaint with time and dates names.
If we cannot resolve your problem or you would like to make a complaint, please follow the steps below.
Stage 1 (Informal Complaint):
– Please email info@ctcbritain.com – We will respond or meet with you as soon as we can within 3 working days.
Stage 2 (Formal Complaint)
– If the problem has not been resolved to your satisfaction, please write a formal letter of complaint with more detailed information, address:
Cambridge Training College, Britain,
Complaints Department
info@ctcbritain.com
Stage 3 (Only for Vocational Training Complaints):
For complaints and Appeals regarding any vocational training courses, see process below.
Appeals for Assessments of Vocational Training:
CTC wants to hear about any concern or complaints that learners may have about any aspect of their programme. Any learner has the right to appeal if they disagree with any aspects of centre practice or any assessment decision at any stage of the process.
Appeals against affiliated centre practice or the decision of an assessor must be sent to info@ctcbritain.comwithin 10 working days from the event.
Learner to request further clarification from the assessor in writing. The assessor will respond within 2 working weeks.
If decision is still in dispute: Learner to inform Internal Quality Assurer (IQA) of intention to appeal in writing stating reasons within a further 2 weeks.
IQA will re-assess the evidence and provide written feedback of decision.
EQA will investigate appeal and inform candidate of decision in writing.
This process can continue with an appeal to ctcbritain Quality Assurer in our UK office.
Health, Safety, Welfare & Safeguarding Policy for staff and learners:
ctcbritain complies with the Health & Safety at Work laws , any incidents are to be reported and recorded by the Executive Manager of ctcbritain, to report any concerns or incidents please email info@ctcbritain.com
ctcbritain will provide excellent control of the health and safety risks arising from our business activities.
ctcbritain management staff communicates with their employees on matters affecting their health and safety.
ctcbritain provides and maintains a safe work environment and safe equipment.
ctcbritain ensures safe handling and use of furniture and equipment in the work environment.
ctcbritain provides health and safety information and instruction to staff and candidates.
ctcbritain ensures that there are measures to prevent accidents at work and work related ill health.
ctcbritain keeps safe and healthy working conditions.
ctcbritain will review and revise this policy as necessary at regular intervals.